Terms of Service & Dining Policies
Official ordering rules, guest room service guidelines, table reservations, and cancellation policies at Hotel Alfa & Restaurant, Palanpur.
Hotel Alfa & Restaurant (Alfa Eats) operates under FSSAI License #10724000000000 and GSTIN #24AAAAA0000A1Z5. All food items are prepared under certified sanitary standards in our pure vegetarian kitchen on Abu Highway, Palanpur.
FSSAI License: 10724000000000 • GSTIN: 24AAAAA0000A1Z5
11. Food Ordering & Delivery Dispatch
Local delivery is fulfilled across designated delivery zones in Palanpur within 25–40 minutes. Deliveries are packaged in food-grade, tamper-evident insulated thermal containers to retain optimal freshness and heat. Estimated delivery times may vary slightly during severe weather or peak festival rush.
22. 100% Pure Vegetarian & Jain Guarantee
Hotel Alfa is strictly a 100% pure vegetarian establishment. Absolutely no non-vegetarian food, eggs, or outside alcoholic beverages are permitted on the restaurant premises, banquet halls, or hotel suites. Jain preparations are cooked with dedicated utensils and zero root vegetables.
33. Order Cancellation & Modification Policy
Orders can be modified or cancelled within 5 minutes of placement while the status displays 'Received'. Once our kitchen staff accepts and initiates food preparation ('Preparing' status on KDS), orders cannot be cancelled due to the customized culinary nature of gourmet dishes.
44. Quality Assurance & Refund Procedure
If you receive an incorrect item, broken security seal, or have a legitimate food quality concern, please notify our reception team within 15 minutes of delivery via WhatsApp or direct phone (+91 98765 43210). Approved refunds are returned to the original payment source (UPI, Card, NetBanking) within 24–48 business hours.
55. Hotel Room Service & Folio Billing
Resident guests at Hotel Alfa may order direct in-room dining by selecting 'Charge to Room Folio' at checkout. Guest identity and room occupancy are validated at delivery. Room service charges must be settled at hotel reception prior to checkout.
66. Table Reservations & Banquet Bookings
Reserved family dining tables are held for a grace period of 15 minutes past the booking slot. Banquet hall bookings and large party catering require an advance deposit, with detailed terms confirmed in the catering estimate agreement.
77. Statutory Taxes, Invoices & Pricing
All menu prices are listed in Indian Rupees (INR ₹). Goods & Services Tax (GST 5%) is charged according to Government of India restaurant tax rules. Digital tax invoices are provided via SMS, WhatsApp, and downloadable from your account dashboard.
Need Clarification or Support?
Our front desk concierge is always available to help you with order status, dietary preferences, or billing inquiries: