Privacy & Guest Data Protection Policy
How Hotel Alfa & Restaurant collects, safeguards, and respects your personal dining and contact information.
This policy governs how Hotel Alfa collects, uses, maintains, and safeguards information collected from dining patrons, resident hotel guests, and online delivery customers.
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11. Information We Collect
We collect only basic identifying information strictly necessary for order fulfillment and room service: guest name, contact phone number, delivery address in Palanpur, hotel room number (for resident guests), and dietary preferences (e.g., Pure Veg / Jain).
22. Bank-Grade 256-Bit Payment & UPI Safety
We NEVER store raw debit/credit card numbers, CVVs, or UPI MPINs on our servers. All digital transactions are securely processed through RBI-authorized payment gateways featuring PCI-DSS Level 1 certified 256-bit SSL encryption.
33. How We Use Guest Information
Guest phone numbers are used solely for transactional alerts: order confirmation, live delivery tracking updates, digital tax invoices, and loyalty coin balance notifications. We maintain a strict zero-tolerance policy against selling, renting, or trading customer data to external telemarketers or third-party advertisers.
44. WhatsApp & SMS Communications
Automated order tracking and reservation confirmations are dispatched via WhatsApp and SMS only for orders or inquiries you initiate. You may opt out of promotional festival discount announcements at any time by replying STOP or messaging our concierge.
55. Data Retention & Patron Rights
Guest billing records and invoices are maintained in compliance with statutory Indian commercial accounting laws. You have the right to request deletion of your storefront customer account or update your profile at any time by contacting reservations@hotelalfa.com or visiting the hotel front desk.
Questions Regarding Our Privacy Practices?
If you have any questions or wish to request data deletion, contact our hospitality management desk: